Returns & Exchanges

At Mushq, we strive to ensure your fashion experience is seamless, offering a flexible 14-day return and exchange policy for all unworn apparel with original tags attached. We are committed to your satisfaction and will gladly assist you in finding the perfect fit or style if your initial choice isn't quite right.

1

Initiate Your Request

Log into your Mushq account and navigate to the 'Order History' section to select the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original packaging, ensuring all designer tags, accessories, and invoices are included to prevent processing delays.

3

Schedule a Pickup

Choose your preferred courier service or use our pre-paid shipping label to send the package back to our central quality control warehouse.

4

Quality Check & Refund

Once our team inspects the returned garments, we will issue your refund to the original payment method or ship your exchanged items within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing